1.Eligibility:

Products must be in their original condition, unused, and with all original packaging. Returns must be initiated within 10 days of the delivery date.

2.Initiate a Return:

To start a return, please contact our customer support team through our website or by email. Provide your order details, reason for the return, and any relevant information.

3.Return Process:

Our team will review your return request and provide you with a Return Merchandise Authorization (RMA) number. Please include this number on the return package to ensure efficient processing.

4.Return Shipping:

Customers are responsible for the return shipping costs, except in cases of defective or damaged items. We recommend using a trackable shipping method for your return.

5.Refund or Exchange:

  • Upon receiving the returned items and verifying their condition, we will issue a refund to the original payment method.
  • If you prefer an exchange, please let us know, and we will assist you in selecting a replacement item.

6.Restocking Fee:

  • There is no restocking fee for returns initiated within 14 days of the delivery date.
  • For returns initiated between 15 and 30 days of the delivery date, a restocking fee of 15% may apply.

7.Non-Eligible Items:

Custom-made or personalized products are non-returnable unless there is a manufacturing defect or damage during transit.

8.Damaged or Defective Items:

If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund as needed.